Returns Policy

At The German Village Shop, we want you to be happy with your purchase. If you have simply changed your mind about an item, we are happy to offer store credit within 30 days of purchase, provided the following conditions are met.

Change-of-Mind Returns

To be eligible for store credit:

• The return must be requested within 30 days of the purchase date for in-store purchases, or within 30 days of successful delivery for online orders, as confirmed by the postal service.

• The item must be unused and in the same condition as when purchased.

• The item must be returned with its original and undamaged packaging.

• Proof of purchase must be provided. A receipt is preferred; alternatively, a bank or card statement may be accepted.

• The item must not be one of our non-returnable items listed below.

Once your return has been inspected and approved, you will receive store credit to the value of the returned item or items.

Your store credit can be used on the day of your return to select other items in store, up to the monetary value of your approved return.

If the new item or items selected are more than the value of your store credit, you are welcome to pay the difference.

Our Right to Refuse a Change-of-Mind Return

The German Village Shop reserves the right to refuse a change-of-mind return where the item:

• Has been used, damaged or altered after purchase.

• Is not in its original condition.

• Has missing or damaged parts or packaging for reasons not caused by us.

• Is returned more than 30 days after purchase or successful delivery.

• Is a non-returnable item listed below.

This change-of-mind policy does not affect your rights under the Australian Consumer Law. If an item is faulty, defective or otherwise does not meet the consumer guarantees, you may have rights to a repair, replacement or refund regardless of this policy.

Non-Returnable Items

The following items cannot be returned for change of mind:

• Gift cards

• Items purchased at a sale price

• Harmonicas

• Kazoos

This does not affect your rights under the Australian Consumer Law if an item has a problem covered by the consumer guarantees.

How to Request a Return

To request a return, please email us at info@thegermanvillageshop.com.au or visit us in store at:

The German Village Shop
32 Mount Barker Road
Hahndorf, South Australia 5245

For online purchases being returned by post, please contact us before sending your item so we can provide the appropriate return instructions.

Once your return has been received and inspected, we will confirm whether it has been approved and advise you of your available store credit.

Faulty or Damaged Items

Our change-of-mind return policy does not limit your rights under the Australian Consumer Law.

If an item is faulty, damaged or does not meet the consumer guarantees, please contact us as soon as possible so we can assess the issue and determine the appropriate remedy.

Depending on the circumstances and whether the problem is considered major or minor, the appropriate remedy may include a repair, replacement or refund.

Returns by Post

If you are returning an item by post due to a change of mind, you are responsible for the cost of returning the item to us.

We recommend using a trackable postal service, as we cannot be responsible for items that do not reach us.

Return postage costs for change-of-mind returns are not refundable.

For items being returned because of a fault or other issue covered by the Australian Consumer Law, please contact us before posting the item so we can advise you on the appropriate process.

Important Information

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.