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While we are not servicing or repairing cuckoo clocks currently. We can highly recommend these repairers in South Australia.
(For warranty repairs, please contact us directly)
Darrel Kaesler - Murray Street Tanunda 08 8536 0114
Brad Lancaster - Esplanade, Brighton 0468 613 323
Welcome to the German Village Shop Cuckoo Clock troubleshooting page. The German Cuckoo clock is innovative and unique timepiece. The German mechanical Cuckoo Clock requires some extra attention and care with installation. Most of the adjustments only need to be done once and then your cuckoo clock is set for life and will be in your family for decades if not generations.
Each cuckoo clock comes with its own set of installation instructions. However we have also provided our own detailed set up instructions for download.
If you are having trouble unpacking and installing your mechanical cuckoo clock, download these set-up instructions written by us, here at The German Village Shop. We have also included some common trouble shooting tips if your cuckoo clock is not working as it should. Click on the button below to download our instructions and troubleshooting for Mechanical Cuckoo Clocks.
If you are having trouble unpacking and installing your battery cuckoo clock, download these set up instructions written by us here at The German Village Shop. We have also included some common trouble shooting tips if your cuckoo clock is not working as it should. Click on the button below to download our instructions and troubleshooting for Mechanical Cuckoo Clocks.
"My mechanical clock is too fast/too slow"
All new mechanical clocks (cuckoo clock or otherwise) require you first to set the tempo, the original instructions show you how to achieve this.
Note: you will need to be able to check your clock every day at the same time for approximately 4-6 days, so make sure you attempt the tempo adjust, at a time of day you can check consecutively.
"My battery clock is not cuckooing the number of times that the hands say"
You may have accidently wound the hands backwards or not reset the hands when changing the battery. Make sure to always only wind the minute hand clockwise.
You can reset the clock using the "reset your clock/change batteries" section from your instructions
If this does not fix the problem. Check to make sure the hands have not come loose from the shaft or from their metal casings. You can do so by gently pulling the hands off the shaft and replacing them (making sure not to twist as you do so)
Whether you have an old Cuckoo Clock that isn't working or you are trying to set your new Cuckoo Clock up at home, these videos will assist you with troubleshooting the common concerns.
Click on the links for the following instructional help and information:
"How do I unpack my cuckoo clock?"
This video demonstrates how to unpack, hang and set your your cuckoo clock once you get home. CLICK HERE for the video link.
"My cuckoo clock stops working after awhile!"
"The time is too fast or too slow"
This video shows a combination of basic problems that can occur after instillation and how to easily fix them, such as adjusting the clock to keep the pendulum moving and adjusting the speed of the clock. CLICK HERE for video.
"My cuckoo bird won't call or coming out"
This video demonstrates a few of the most common reasons why your cuckoo bird is not calling as it should. The video also provides the solutions to each of these simple problems. CLICK HERE for video.
"The music is not working properly"
CLICK HERE for video. This video demonstrates a few simple adjustments that might have to be made in order for the music box to run smoothly.
"My cuckoo clock is not showing the right time for the amount of cuckoo's on the hour"
CLICK HERE for video on how to readjust clock hands.
If your problem still has not been solved, you can email us at firstname.lastname@example.org or call us on 08 8388 7324.
We hope to get your cuckoo clock "cuckoo-ing" as soon as possible!