Candle Safety

Candle Safety Guide


  • Keep candles out of reach of children and pets.
  • Never leave burning candles unattended.
  • Never burn candles on a shelf with another shelf above eg. inside a bookcase.
  • Remove packaging before lighting.
  • Place in a well ventilated, draught free location.
  • Never burn on or near flammable or heat sensitive surfaces.
  • Under no circumstances should any product that generates heat, flame or fragrance be placed directly onto antique, valuable or highly polished furniture.
  • Do not position candles or fragrance products on or near electrical appliances, TV cabinets or any secondary heat source.
  • When lighting for the first time, trim wick to 6mm (except tealights), burn for one to three hours, as applicable to set the candle memory.
  • Never burn a candle for longer than three hours at a time.
  • After the maximum recommended burn time, extinguish, cool and trim the wick to 6mm before relighting.
  • Keep wax pool free from foreign matter and wick debris. Remove if present.
  • Always use candles and fragrance products on an appropriate tray or plate. Under no circumstances should a candle be placed directly on a table or any other surface that may be subject to damage.
  • Discard container candles if the jar is cracked, chipped or broken.
  • Don’t burn candles completely. Discard when wax reaches 1cm from the bottom for container or votive candles.
  • Never move a burning candle. Allow to cool after extinguishing before touching.
  • Keep the candle flame well away from flammable or combustible materials.
  • When lighting a candle using a match, take care to prevent any match debris from dropping onto the candle. We recommend the use of lighters for maximum safety and efficiency when lighting candles.
  • Note: Candle pyramids need extra attention as they are made from wood. Candles should all be lit at the same time, pyramid blades need to be checked to make sure they do not fall onto a candle. If the pyramid blades are not spinning, extinguish candles then check that spindle is correctly positioned. No movement can cause extra heat and risk the blades smoldering.


In the event of a ‘wax pool fire’, do not panic. The candle should not be moved or touched whilst on fire. Treat as for an oil or grease fire by starving the oxygen supply. Preferably use CO2 or powder extinguishers or a fire blanket. If these are not available a bucket of sand or if the fire is small, a packet of baking soda can be used. Do not use other kitchen ingredients such as flour because these are flammable. A fireproof container such as a steel pan can be placed over the burning candle if it completely seals off the air. Never throw water onto the fire, this will cause the ignited wax to spread. Never attempt to blow it out.

To avoid wax pool fires always follow the safety and care instructions for your candle.



Remove lid. Trim your wick. Place your candle in a safe area away from flammable materials, electronics and antique furniture. Light wick.


Tealight wicks do not require trimming. Place your tealight candle in a suitable Tealight Holder. Make sure the wick is vertical prior to lighting.


Make sure you are using the correct size candle for your pyramid. Candles should be a tight fit inside the holder. If candles are loose, melt a small amount of wax in the base of the holder before securing candle inside.

Light all wicks.


When not in use, store your candles by sealing with their lid or wrapping before placing them upright in a cool, dry location, away from direct sunlight, dust, and incandescent lights.